For internal IT directors
Co-managed IT diagnostic
You are not looking to be replaced. You are looking for coverage, capacity and someone to carry the pager. Mark what you want to keep and what you want off your desk.
Coverage
After hours and weekend monitoring
24/7 eyes on alerts so your team is not on call every night.
Tier 1 helpdesk and password resets
Day to day requests handled so your team can work on projects.
Vacation and sick day cover
Named engineers who already know your environment.
Operations
Patch management and reporting
Monthly windows with evidence for audits.
Backup verification and restore drills
Someone proves the restore works, quarterly.
Server and network monitoring
Alerts become tickets automatically.
Endpoint management and imaging
Standard builds, compliance policies, device health.
Security
Firewall and edge management
Rule reviews, firmware, VPN changes.
Endpoint detection and response triage
Alerts investigated by a security analyst, not ignored.
Identity, MFA and conditional access
Microsoft 365 and Entra policy management.
Security awareness training
Yearly training plus phishing simulations.
Lifecycle
Onboarding and offboarding
Accounts, licences and hardware handled to a checklist.
Procurement and asset tracking
Quotes, warranty tracking, refresh planning.
Documentation and runbooks
Written down so knowledge is not in one head.
Projects
Project engineering capacity
Migrations and rollouts without hiring.
Cloud cost and licence review
Quarterly review of Azure, AWS and Microsoft 365 spend.
Your split
0/16
tasks marked for offload
Nothing marked for offload yet. Start with after hours coverage, it is the fastest relief for an internal team.
How co-managed works here
- You keep ownership of strategy, budget and the business relationships.
- We take the named tasks with agreed response targets and monthly reporting.
- Your team gets our tooling, documentation and escalation path.
- Billed as a flat monthly co-managed agreement, not per incident.